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Why am I sent to a different login page than my coworker? (SSO)

A different login page usually means your company uses single sign-on (SSO). That's normal: sign in with your usual work credentials. Practis manages SSO setup.

Applies to: Learner · Group Lead · Company Admin

Being sent to your company's own login page instead of the standard Practis sign-in usually means your company uses single sign-on (SSO) — routing is decided per company, so everyone at a company with SSO enabled is sent to the same company login page.

The exact message

There's usually no error — the sign-in page simply looks different. If something is misconfigured you may see:

  • "Company does not have SSO configured"
  • "No account found for that email"
Why this happens
  • Your company has SSO enabled in Practis, so after you enter your email, Practis routes you to your company's identity provider instead of the password screen.
  • If your company requires SSO, the password option is removed entirely — company login is the only way in.
  • A coworker who sees a different page is most likely at a different company, or entered a different email.
How to fix it
  1. This is normal — sign in on the company page with your usual work credentials (you).
  2. If the company page rejects you with "No account found for that email", confirm you're using the exact work email your Practis account was invited on (you); if it's right, ask your Company Admin to check your account (them).
  3. SSO itself is set up and managed by Practis, not by your Company Admin — configuration changes go through Practis Support (them → Practis).
If that didn't work

Contact Practis Support with your work email, your company name, and the exact message you see (see How to contact Practis Support).

Next steps


Last verified: Sep 2026 against Practis 3.30.x.