"Update Required" and offline notices

Applies to: Learner · Group Lead · Company Admin

These notices mean the app itself is fine: "Update Required" means your installed version is too old to continue, and the offline notices mean the app can't reach Practis right now — you can fix both yourself.

The exact message

"Update Required" — "A new version of Practis is available. Please update to continue." with an "Update Now" button.
"You're Offline" — "Some features may be limited. Data will sync when you reconnect." (a dismissible banner).
On Home with no cached data: "You're offline" — "Connect to Practis to load your training." with "Try again".

Why this happens

Practis sometimes requires a minimum app version; below it, the app blocks itself until you update.
Your device lost its internet connection, or the network can't reach Practis. Anything already loaded stays visible, and your data syncs when you reconnect.

How to fix it

"Update Required" → tap "Update Now" to open your app store and install the update (you). If the store won't open, the app says so: "Open the App Store or Play Store and search for Practis to update."
Offline notices → check Wi‑Fi or mobile data, then tap "Try again" (you). On the web, reload app.practis.ai.
Mid-recording work isn't lost to a blip — see I left mid-session — is my progress gone? if you were interrupted.

If that didn't work

If you're updated and online but the app still won't load, contact Practis Support with your device type, app version, and a screenshot of the notice (see How to contact Practis Support).

Next steps

Last verified: Sep 2026 against Practis 3.30.x.

"Update Required" and offline notices — what they mean

Update Required means your app version is too old: tap Update Now. Offline notices mean the app can't reach Practis: check Wi-Fi or mobile data, then tap Try again.