My invitation link doesn't work

Applies to: Learner · Group Lead · Company Admin

The exact message

Depending on the state of the invitation, Practis shows one of:

"Invitation has already been used"
"Invitation has been revoked"
"Invalid invitation code. Please check and try again." (when entering a code in the app)
"Invitation not found or invalid code"

Why this happens

Someone (probably you) already accepted this invitation — an invitation works exactly once.
An administrator revoked the invitation after it was sent.
The link or code was cut off when copying, or you're entering it on the wrong screen.

Practis invitations don't expire on their own — an older invitation email is still valid unless it was used or revoked.

How to fix it

"Invitation has already been used" — your account already exists. Log in normally at app.practis.ai or in the app (you can do this yourself). Forgot the password you set? See How do I reset my password?
Invalid or not-found code — re-open the invitation email and click the link directly instead of copying the code (you). If you're typing the code into the app's "Invitation Code" field, check for missing characters. When the code is accepted you'll see "Joining {your company's name}".
"Invitation has been revoked" — only your Company Admin can help: ask them to send a new invitation (them, from Users → "Invite" or by using "Resend" on your pending invitation).

If that didn't work

Ask your administrator to check your invitation under Users → "Pending", or contact Practis Support (see How to contact Practis Support) with the email address the invitation was sent to and the exact message you see.

Next steps

Last verified: Sep 2026 against Practis 3.30.x.

My invitation link doesn't work

If your Practis invitation link doesn't work, the invitation was usually already used, was revoked, or the code was typed or copied incompletely — the fix depends on which message you see.