How to contact Practis Support

Applies to: Learner · Group Lead · Company Admin

To contact Practis Support, email support@gopractis.com — or, from inside the app, open your profile menu and tap "Email Support", which starts an email for you with the subject "Practis App Support Request".

Ways to reach support

Channel	How	Best for
Email	Write to support@gopractis.com	Any question or problem, from any device
From the app	Profile tab → "Help and Support" → "Email Support"	The same email, pre-addressed with the subject "Practis App Support Request"

What to include in your message

Including these up front usually saves a round trip:

The work email on your Practis account (this is how support finds your account).
The exact text of any error message — copy it word for word, or paste it.
A screenshot of what you see, if you can take one.
What you were trying to do, and whether you were on the mobile app or the web (app.practis.ai).

Notes

Account problems that say to contact your administrator — such as a deactivated account or a missing invitation — are fixed by a Company Admin at your own company; Practis Support can't reactivate or invite users on a company's behalf.

Next steps

Last verified: Sep 2026 against Practis 3.30.x.

How to contact Practis Support

Email support@gopractis.com, or in the app tap Profile → Help and Support → Email Support. Include your work email, the exact error text, and a screenshot.