How do I reset my password?

Applies to: Learner · Group Lead · Company Admin Takes: ~2 minutes

To reset a forgotten Practis password, use the forgot-password option on the sign-in page and follow the email you receive; if you're already logged in, change it from "Change password" in your settings instead.

Before you start

You need access to the email inbox on your Practis account.
If your company signs in with single sign-on or you sign in with Google, you don't have a Practis password to reset — sign in the same way you always do. (Administrators can't set passwords for SSO or Google accounts either.)

Steps

Forgot your password (logged out)

Go to the sign-in page (open the app or app.practis.ai).
Choose the forgot-password option on the sign-in page. You'll see "Redirecting to password reset...".
Enter your work email and submit.
Open the reset email — its subject is "Request to reset your password" — and follow the link.
Choose a new password and confirm it, then sign in.

Change your password (logged in)

Go to your profile tab and open the menu.
Tap "Change password".
Enter your current password in "Enter current password", then a new password meeting all five rules shown: "At least 8 characters", "One uppercase letter", "One lowercase letter", "One number", "One special character (!@#$%^&*)".
Save.

What you'll see

After a logged-in change: "Password Changed" — "Your password has been updated successfully." After a reset, you're returned to sign-in; log in with the new password.

If something goes wrong

"This reset link is missing required information. Request a new password reset email." → the link was cut off or reused; request a fresh reset email (you).
No reset email after a few minutes → check spam, and confirm you used the email your Practis account is under (you).
Can't receive email at that address anymore → your Company Admin can set a temporary password for you from your user page with "Set password" and share it with you directly; you can then change it in settings (them, then you). This isn't possible for SSO or Google accounts.

Next steps

Last verified: Sep 2026 against Practis 3.30.x.

How do I reset my password?

Forgot your password? Use the forgot-password option on the sign-in page and follow the reset email. Already logged in? Tap Change password in your Profile settings.